Trustscore 
General Refund Policy:
Refund requests must be made within 30 days of receiving the order.
The returned product must be in its original condition, unused, undamaged, and with all tags and original packaging.
Initial shipping costs are non-refundable unless the return is due to an error on our part or a defective product.
Sale or customized items are non-refundable, except in cases of manufacturing defects.
Refund Request Procedure:
Please contact our customer service via email or phone to submit your refund request. Include your order number, the product(s) in question, and the reason for the return.
Once your refund request is approved, our team will provide you with detailed instructions on how to return the product.
We recommend using a tracked shipping service to return the product to avoid any loss or confusion.
Refund Processing:
After receiving the returned product, our team will inspect it to verify its condition.
If the product meets our refund conditions, we will process the refund within 5 business days.
The refund will be issued through the same payment method used for the original purchase unless otherwise agreed with you.
Partial Refunds or Exceptions:
In some exceptional cases, we may offer a partial refund, particularly if the returned product shows signs of use or minor damage.
If you received a defective or damaged product, please contact us immediately. We are committed to finding a satisfactory solution, including a replacement or full refund.
We strive to make the refund process as simple and transparent as possible. Our goal is to resolve any return situation quickly and ensure your satisfaction as a Handpan Shop customer.
Please note that this refund policy is subject to change without notice. We recommend checking our website regularly for any updates.
If you have further questions regarding our refund policy, do not hesitate to contact us. We will be happy to assist you.
The Handpan Shop Team